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Tuesday, 23 May 2017 16:29

CHALLENGES OF SERVICE DELIVERY IN NIGERIA

Written by  chukwuemeka okoro amoji
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The global business landscape is evolving ever rapidly, and new knowledge in a given field of study has remained eternally indispensable. With business disruptions of every kind happening at an unimaginable rate, business owners have become critical about how their business offerings are perceived by those they have been prepared for. In this article, customer service magazine intends to probe the challenges of the service sector in Nigeria with probable solutions provided.

It is often said that production is not complete until the particular goods and services gets to those it has been prepared for. But in our investigation, we have come to postulate that production is not complete until there is exceptional satisfaction down the value chain. Production cannot be said to be complete until the Consumer is satisfied. The vehicle that drives and sustains the desired level of satisfaction down the value chain is known as the service industry. The potency of the service industry is determined by its ability to offer and sustain exceptional product satisfaction, reduce business cycle time, process transcendence, profit maximization and business excellence to it’s owners.

With this in mind, the service sector in Nigeria is the highest employer of labor in Nigeria. The service industry in Nigeria is not potent enough to compete on a grand scale. In reviewing Nigeria's service sector, we are investigating the combined efforts of public services and private business services.

As businesses jostle to get their products faster to consumers, the service sector expands. What then is the service industry? The service industry is the mechanism that determines how the quality of information, processes and products are managed in order to deliver exceptional satisfaction within the value chain. How society views this mechanism has differentiated one society from the other. A well structured service industry has differentiated one business from the other.

Nothing challenges the service sector as much as: stiff business competition and disruption; archaic business processes; unmonitored customer preferences etc. With this changes happening ever rapidly, this is not the era for businesses, government leaders and society to switch of its thinking Cap. The greatest goal of any organisation or business should be the delivery of unlimited exceptional convenience(satisfaction).

Nigeria is presently challenged by a poorly developed service sector, largely because those who have been placed in positions of authority cannot phantom the innate necessity of the service sector to the successful survival and coexistence of humanity. A healthy service industry in Nigeria will innovate various sectors of any economy. A good service industry in Nigeria will transform poor transportation, poor health care, high infant and maternal mortality rates as well as diseases etc. Without a resilient service sector, national growth remains stunted. An improved service industry, be it in government or business has a central focus of transcending itself to offer convenience. A thorough understanding of the importance of the service industry determines economic success.

The challenges of the service sector ranges as follows: Displayed ignorance of the potency of the service sector by politicians, civil servants and business owners. Patronage of obsolete technology is equally a major challenge in the service sector. Another challenge is the training and manpower gaps.

Corruption in public service is equally a major challenge in the service industry. Nigeria's path to economic success is hinged on its ability to transcend its service industry to cater to the teaming needs of the citizens. Until the service sector reforms are set in motion to momentarily review and resolve challenges as they occur, economic and accelerated societal excellence remains a mirage.

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