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Tuesday, 04 November 2014 11:15

Phase 3 Telecoms Bag 2014 NCSA

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ABUJA October, 2014:
Phase3 Telecom, West Africa’s largest independent fibre optic infrastructure provider recently added another prestigious accolade to its sea of local and international distinguished awards and recognitions; this time at the Nigeria Customer Service Awards ceremony in the nation’s capital – Abuja.

For placing premium on customers' satisfaction and effective service delivery, Heritage, Access banks, Etisalat and 34 other companies at the weekend were awarded the presitigious Nigeria Customer Service Excellence Award.

The Entire member of Customer service  watch Magazine Team, Welcome you to 2014, CSW aim is to promote service excellence in Africa, kindly update our team on any customer service issue positive or negative.

Friday, 31 October 2014 13:20


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We need help at FHA Phase1, Lugbe, Abuja
I strongly believe that people will find it difficult in a country where there is  everyday stories of improvement in power supply. At times, it looks like a dream but this is reality that there is a place in the Federal Capital Territory without light

Social media has sacked regimes and governments; it has taken a product to
the corners of the world, in a phenomenal way that conventional media could
never anticipate. Social media is helping to break barriers, and helping to
create new job patterns of the future.

Friday, 31 October 2014 13:08


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PASSENGERS going back to their various working places from the Eastern part of the country are stranded in different loading parks in South East states, following a sharp increase in transportation fares.

Friday, 31 October 2014 13:02

Customer Service in 2014

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1. Mobile Apps Set to Bypass Traditional IVR Processes Smartphones and mobile apps now give users the chance to bypass traditional IVR processes and start interactions straight away.

Representative of Winners, Studio 24, Salos Plumber, Silverbird TV, GTB, Notore, Ayeye&co,De-king Furniture, Etisalat, BHN and Magnum Trust

Friday, 31 October 2014 12:39

Valentine Gift For Your Customers

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1. Indirect Gifts

Valentine’s Day is not just about giving your customers a reminder of your ardor; it might also be a chance to provide indirect attention on something or someone emotionally important to her or him. Don't wait for customers to wear an "Ask Me About My Granddaughter" button, rather find ways to learn the target of their affinity and add it to your list as well.

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