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Customer Service Magazine - Items filtered by date: Sunday, 11 June 2017

The quest for experience has put ambiance in the front burner of excellent service delivery in the world, people tend to pay for experience not for service any longer. A friend of mine will always want to buy from a particular place in Abuja and I will always opt for a different place within the city. I summoned the courage to ask him why he will not trade-off the place for another place, he insisted I need to follow him and I will discover how irresistible the place is.

Having visited the place I altered my old common thought that, do not judge a book by it cover, the thought is gradually changing simply because there are some books, buildings, event places, that having seen the exterior you will keep wishing to go inside of the building to experience the interior and this is simply why we will all want to visit a place for the first time,

Ambience in customer service means a lot to customers, we must avoid unwelcoming environments. It has been proven by Psychologist that colour can actually affect the way we feel and even have a physical effect on us.

Different colours create different experiences to customers and employees. According to psychologists, blue colour creates a calm environment and atmosphere which proves to reduce blood pressure while green colour creates a restful state of mind. Purples may inspire contemplation for those that are looking to create a safe haven where customers can discover their inner most thoughts.

On the other hand, yellows excites and increase cardiopulmonary activities while red increases blood pressure and appetite.

Customer experience for the millennials must create a mood for the customer to be inspired or give a sense of security

However too much colour without engaging professionals hands may become tiresome on the eye and can cause stressful reactions, this remind me of an eatery in Lagos with good location but bad colour choices  to create good ambiance and poor aromatherapy

Aromatherapy has become a good welcoming touch point for customers because it proves that the organisation cares about the guest and is ready to improve the health and wellbeing of customers. It is a proven fact that scents or fragrances reduces anxiety, lift depression, or even energizes your staff and customers.

written by: Aliyu ilias,customer experience management expert

Published in News

When delivering superlative experiences to customers becomes the hall mark of an organization, you can best be rest assured that they will deliver on their promises. In less than five years of doing good business, AEDC has proven to numerous customers that it is possible for an organization to have a human face in service delivery.

AEDC is truly a customer centric organization in definition and in operation. It’s not just the ambiance of their experience centers that gets customers excited, but the very nature of how they have transformed the electricity business to empower consumers is so wonderful.

Before the coming of AEDC, consumers were subjected to unpalatable services. In the past, services were very rigid, systems were chaotic, in truth consumers had no choice. Consumers eagerly expected value for money expended in the past, but it wasn’t delivered to them. In the past, consumers will queue for hours just to pay bills and to be attended to by rude staff.

Today the beautiful vision of AEDC is clear for all to see. With customer service experience high on their priority, AEDC has not only established customer experience centers close to customers, they have established efficient call centers that responds immediately to customer issues.

With AEDC, customers can now pay for electricity services within the comfort of their homes and offices using online platform’s. Truth is, AEDC puts more money into the pockets of its consumers by reducing huge  transportation cost of customers rushing to their offices to make bill payments. With the online platforms established by AEDC, queue management has been efficiently managed. With the effective and efficient ways business is been handled by AEDC, you can clearly state that they have the right individuals championing their vision. I salute the gallant staff of AEDC.

AEDC has not only changed the face of service delivery in the electricity sector, it has given voice and power to consumers. For the first time, Nigerians and residents in Abuja,Niger, Nasarawa and Kogi can categorically state how they want to be attended to by AEDC.

Also, for the first time a consumer centric forum has been set up by AEDC for interaction with customers. This forum has served as a worthwhile feedback mechanism for AEDC. Customers feel empowered with this consumer centric forum, because AEDC always delivers on its promises to consumers.

In the month of February, I investigated a case of residents at Trade More Estate Lugbe, who demanded that AEDC supply’s them with meters, I was surprised that the wishes of the customers were granted in less than two months. The meters were installed for free. AEDC set up a customer office within the estate to assist customers with whatever electrical issues they may have. This is an amazing customer service experience. Over one thousand meters were supplied in record time. Also, customers were given 41units of free electricity power.

Truly, AEDC is an epitome of unrivalled service excellence. They have become the Darling of residents in Abuja. The smart Tech’s of AEDC are always ready to serve. Truthfully, light has been wonderfully constant in my area. Even in my office, the wonderful presence of AEDC can be felt. This is what true service should be about. True service should be about empowering consumers, and AEDC has been excellent.

I wish consumers will comply with this great services being offered. I kindly want to urge fellow consumers to stop engaging dubious electricians who bye cut, manipulate and tamper with AEDC installed meters. Cheating AEDC is only rubbing ourselves of quality services. Let’s work harmoniously with the staff. Let’s cooperate with the staff. . As consumers, AEDC has made us stakeholders in this great vision.

AEDC is indeed superb in its operations. I know in the coming years, many consumers like myself will become great ambassadors of AEDC. I am proud of the smart and the great vision they represent at AEDC. As a consumer, I pledge my support to make AEDC. I am a happy customer. I pay my bills, and I do all that is right for the success of AEDC.

AEDC keep up the good works, you will certainly overcome the challenges you currently handle in your desire to offer excellence to all consumers in Abuja, Niger, Nasarawa and Kogi state. Kudos to a great team that believes in empowering consumers. 

written by: Chukwuemeka Amoji okoro

Published in News

There is no name or brand that best represents the most anticipated service excellence in hospitality management Nigerians have been yearning for like the amazing “Fraser Suites”. The excitement in the air about the opening of the Giant in service excellence is unprecedented, many Nigerians who love the Fraser Suites Brand are desirous of savoring the great Brand appeal soon to be offered to Nigerians.

The Fraser suites building adds a magnificent color to the Abuja skyline with its unique world wonder architectural design that best describes the quality of work and thought invested into this Brand. The Fraser Suites is strategically located and easily accessible from any part of Abuja. It is the center of excellence in  excitement and hospitality that it’s why it is located at the city center.

I am a true fan of the Fraser Suites Brand and I am glad it will be opening its doors to Nigerians in a few days, certainly its doors being open will deliver service experiences to Nigerians never experienced before. I can categorically tell you that this is the time to taste superior service excellence for every Naira Spent. Certainly, this is the time when Nigerians in Nigeria will experience being lavished and adorned with the purest fragrance of true hospitality love. With the coming of Fraser Suites to Abuja, this is the time to experience true service.

In all my travels, I have always searched and identified with the Fraser Brand, because it offers me the peace of mind required to birth great inspiration needed for excellence. The level of excellence at Fraser Suites, has always made my vacation a memorable one. As a Nigerian, I am glad this grand brand appeal is close at hand. I will always recommend friends and associates to this great brand. I call it My Fraser Suites of Freedom.

The global Brand appeal of Fraser Suites is a testament of their great trust in the delivery of excellent services to customers, first time and all the time. From the security guards all the way to the fragrance sweetened pillow cases and towels, I always enjoyed an excitement that was out of the world. As a business traveler, Fraser Suites remains my top choice for hospitality excellence.

Because of its Brand appeal, Fraser suits is made welcome to many countries and continents  across the globe. I believe Fraser Suites will be the first hospitality industry to make it to Mars. They are truly dependable. From, Asia to Europe, to America and Australia, Fraser Suites is truly empowering.

Finally, Nigerians now have a brand that represents the imagination we wanted from a hotel Brand. When ever I  travel, I always search for the Fraser Suites Brand, because they certainly understand the needs of their customers.

The gourmet meals, the services, the music, the rooms, the ambiance, the processes, the appearances of staff, the courteous responses from staff, the welcomes and the goodbyes are all given a touch of royalty which makes you to eternally reminisce the experience.

With Fraser Suits, my search for excellence and superior service experience has been worthwhile. To have them close to me in Abuja, is the most exciting news that keeps me excited. This is the story of one who has experienced different hotel brands, but no one comes close to Fraser Suites. Fraser Suites is the only Hospitality industry that makes you an instant Ambassador.

Because I am proud of the services of Fraser Suites, I am sited outside the gate of the yet to be opened Brand, gazing at its magnificent structure and putting down these candid thoughts. I can’t wait for the Brand to open its doors for me to savor the great aroma and fragrance of freedom that is only synonymous with the Fraser Suites Brand. Thank you Fraser Suites for Coming to Abuja. My family, friends and associates now have a place to call home. 

Written by: Chukwuemeka Amoji Okoro.

Published in News
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