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Customer Service Magazine - Items filtered by date: Wednesday, 01 August 2018

 

 

 

The executive director save the consumers initiative and his team attended the consumer protection council presentation of the patients’ bill of right led by Bar. Babatunde Irukera .The bill was launched by the vice president of Nigeria Professor Yemi Osinbajo.

The patients’ bill of right is the aggregation of patients right that exists in the Nigeria constitution, consumer protection act, freedom of information act, National health act, the Hippocratic Oath and other professional ethical codes and sundry regulations.

 

 

Save the consumers applauds all the rights of consumers such as the right to information and access to information, right to confidentiality, right to quality health care. right to visitation, right to complain, right to the refusal of care, The Access to emergency care is very important to consumers as most patient are weak physically, psychologically and emotionally at emergency situations, a patient should receive urgent, immediate and sufficient intervention on emergency cases no matter the allegation.

Save the consumer also assure the audience that they will monitor the implementation and adherence to the Patients’ bill of right by the caregivers.

Aliyu ilias admonish patient to also carry out their responsibility effectively, he further canvassed for proper education of the bill to the caregivers and make sure the quacks are fished out of their nefarious attitude of attending to a patient when they are not licensed to carry out health-related services.

 

 

 

 

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The Nigeria customer experience management conference is the largest prestigious annual conference that brings  together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria,

Nigeria Customer Service Awards Limited, organisers of the Customer Experience Management conference invites the general public to the 6th edition of CEC 2018.

The 2014 edition was sponsored by Heritage Bank, DHL and Konga  2015, BOI and AFP Furniture 2016 and 2017 was sponsored by DHL.

The conference always gets participant from all the sectors in  Nigeria, with opportunities for sponsorship, partnership, and exhibition

It promises to be engaging, expository on the current customer relationship management software and educative to customer experience enthusiast, the conference is for all the sectors. It will feature workshops/ pieces of training, master class, presentations, exhibitions, and awards.

According to Aliyu ilias the 2018 theme for is unleashing the digital experience for customers, which is apt with the fast risen of digit growth in the world that greatly affects businesses, there is a need to look into the use of cutting-edge technology to deliver excellent customer experience and achieve organizational goals.

Theme: “UNLEASHING THE DIGITAL EXPERIENCE”.

Date: 3rd and 4th October 2018

Venue: Lagos Chambers of Commerce, 10 NurudeenOlowopopostreet and Industries (LCCI) Ikeja.

All the companies that attended the past editions confirm the impact on their process, staff attitude and customer experience advancement for their customer and it reflect in their profit base.

 

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