Notwithstanding the clamp-down on some filling stations over alleged refusal to immediately revert their pump price to N87 per litre as against N97 previously, the major oil marketers Association of Nigeria has commended the federal government for the initiative on pump price reduction and vowed its members will continue to support government particularly in areas Read More
It is a proven fact that customers will continue to do business with companies that provide exceptional customer services. This is why many new businesses have resorted to focusing attention on customer service support as a viable means to gain instant recognition and to entice prospective buyers. It is, therefore, important for businesses to know Read More
In 2005, the Federal Government directed the Nigerian National Petroleum Corporation (NNPC) to create detached Mega Stations in Nigeria to address the petroleum products needs of Nigerians as part of its take on easing the suffering of the people. Then, a floating mega station was inaugurated on October 4, 2006 at Okerenkoko in Warri South-West Read More
A new year comes with a lot of refocused and streamlined efforts as business owners make new resolutions geared at making their enterprises better; more profitable and more efficient. It is useful to note, however, that customers should never be streamlined away, in fact, more businesses should strive to develop what is now called “Customer Read More
When customers go to a shopping mall, they do so for many reasons. Whatever reasons they have, they are desirous of having good experience. I have seen shoppers come into the shopping mall to take photographs. Some come into window shop, while others are there to buy their favourite products. As a business owner, your Read More
PROFESSOR PARK O IDISI (PhD) Businesses, profits and popularity of brands, goods and service grow and increase as patronage by customers or consumers or users of such grows. Therefore, every producer and seller of goods and services in a competing or deregulated environment binds itself to self imposed customer satisfaction policies and procedures .This is Read More
Remember the angry customer is really a nice person, and has temporarily become a sheep in wolf’s clothing. Think of them normally reasonable, and in a good or neutral mood. They’ve probably called you before with a routine question, and been okay. Now you’re experiencing a blip in their behavioural radar. When talking to them, Read More
The executive director save the consumers initiative and his team attended the consumer protection council presentation of the patients bill of right led by Bar. Babatunde Irukera .The bill was launched by the vice president of Nigeria Professor Yemi Osinbajo. The patients bill of right is the aggregation of patients right that exists in the Read More
Mr Aliyu Ilias, the Chief Executive Director, Customer Service Award Ltd (CSAL), says one of the gains of recession is improved service delivery from both public and private sector. Ilias said this at the 2017 Customer Experience Management Conference in Abuja. He said that the recession had caused improved customers service delivery as a result Read More
In commemoration of the customer service week, the Nigeria Customer service Award Limited, NCSA has urged all stakeholders, governmental and non-governmental agencies operating in the country to appreciate their customers by providing them with warm confrontation, appreciations, and food delights during the week. The customer service week which begins today till Friday 6th October 2017, Read More