September 1, 2018 – Customer Service Magazine

WHAT IS CUSTOMER SERVICE?

September 1, 2018September 12, 2018 csmagazine

Customer service has been defined in many ways by many people but essentially it is the provision of professional , helpful, high quality, services and assistance to customers before, during and after a purchase. Customer support on the other hand involves a range of customer services aimed at assisting the customer in making smarter decisions Read More

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Need For Good Data Management In Customer Service

September 1, 2018September 12, 2018 csmagazine

Businesses today understand that data is an important enterprise asset, relied on by customer-facing employees to deliver on their customers’ needs, among other uses. Yet too few sales, marketing, and customer service professionals realize that addressing data quality is necessary to move the needle on customer satisfaction. A recent Forrester survey shows that fewer than Read More

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