I’m sorry as a service

Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More

BUILDING A STRONG CUSTOMER SERVICE TEAM

Every organisation, company, or business must have a very strong customer service team, as it is the customer service agents that make the total customer experience one to always remember as pleasant. The customer service team comprises persons who cater to the questions, enquiries, and overall needs of the customers. They serve as a major Read More

BEN TV UK, PARTNER FOR 2018 CUSTOMER EXPERIENCE MANAGEMENT CONFERENCE

BEN TV, UK. Partner’s customer service awards limited for the 6th edition of the customer experience management conference. Following the impact achieved by the past editions of customer experience management conference, BEN TV, UK. See reasons to encourage companies to deliver excellent service to customers by attending the Customer Experience Conference and Masterclass. BEN TV Read More

Expert Launches Customer Experience Management Bundle. CEMBundle 1.0

Over the years, customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts conveyed by Dr Aliyu Ilias, came together to present Read More

2018 CUSTOMER EXPERIENCE MANAGEMENT CONFERENCE,NIGERIA

The Nigeria customer experience management conference is the largest prestigious annual conference that brings together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria, Nigeria Customer Service Awards Limited, organisers of the Customer Experience Management conference invites the general public Read More

WHAT IS CUSTOMER SERVICE?

Customer service has been defined in many ways by many people but essentially it is the provision of professional , helpful, high quality, services and assistance to customers before, during and after a purchase.  Customer support on the other hand involves a range of customer services aimed at assisting the customer in making smarter decisions Read More