Need For Good Data Management In Customer Service

Businesses today understand that data is an important enterprise asset, relied on by customer-facing employees to deliver on their customers’ needs, among other uses. Yet too few sales, marketing, and customer service professionals realize that addressing data quality is necessary to move the needle on customer satisfaction. A recent Forrester survey shows that fewer than Read More

Major oil marketers hail FG on Pump Price Reduction; Vows to comply fully

Notwithstanding the clamp-down on some filling stations over alleged refusal to immediately revert their pump price to N87 per litre as against N97 previously, the major oil marketers Association of Nigeria has commended the federal government for the initiative on pump price reduction and vowed its members will continue to support government particularly in areas Read More

Good customer service delivery, recipe for continued patronage

It is a proven fact that customers will continue to do business with companies that provide exceptional customer services. This is why many new businesses have resorted to focusing attention on customer service support as a viable means to gain instant recognition and to entice prospective buyers. It is, therefore, important for businesses to know Read More


PROFESSOR PARK O IDISI (PhD) Businesses, profits and popularity of brands, goods and service grow and increase as patronage by customers or consumers or users of such grows. Therefore, every producer and seller of goods and services in a competing or deregulated environment binds itself to self imposed customer satisfaction policies and procedures .This is Read More