It is another customer service week where customer-centric organizations show appreciation to customers by providing candies and cake within their premises for customers to pick and enjoy, beyond this gift, the main reason for customer service week is to celebrate staff that took the pain and pleasure to satisfy customers. if you have been a Read More
The 10th edition of the Nigeria customer experience management conference is scheduled to hold on the 6th of October 2022 during the international customer service week, this year’s edition will hold in Abuja and the conference is mostly held between Lagos and Abuja This year’s edition is scheduled to hold at the prestigious Barcelona Hotel Read More
Theme: Maximizing Customer Data Analytics in Nigeria
Culture can be seen as the social behaviour of a particular people in any society, this reflects in the attitude, customs and ideas of the people with their culture, x-raying the three dominant cultures among over two hundred and fifty cultures and tribes in Nigeria, you will agree and reckon with Owambe that can Read More
All Nigerians seem to be in a hurry at every activity, this attitude, in turn, affects the expectation of customers in Nigeria, most customers want to be attended to immediately they get to the point of service, good idea to expect immediate service, however, if there are others in the queue waiting, should the customer Read More
Customer complaint does not always mean something is wrong with your services or product, we often received complaints as a negative omen but it also serves as a positive pointer to direct our attention to customer needs or pain points, understanding the value of customer complaints is an important precursor take your company a competitive Read More
Customer complaint does not always mean something is wrong with your services or product, we often received complaints as a negative omen but it also serves as a positive pointer to direct our attention to customer needs or pain points, understanding the value of customer complaints is an important precursor take your company a competitive Read More
Every customer experience be it good or bad starts from internal customer experience, it is like the common saying of garbage in garbage out, if a firm fails to manage its internal customer experience well, it will reflect in the external customer experience. When the internal structure of an organization fails to encourage each other Read More
The quest to meet customer expectation is surely the priority of every organization, meeting customer expectation simply mean more profit for every organization, in Nigeria today the word fast as assuming a meaning beyond the conventional fast, it simply means instant availability at the pressing of a button, in my customer service training Abuja, we Read More
We are all subjected to seeing things from our own perception which is a subject of our geographical location, exposure and what is obtainable in our society, we can also go further to adhere to local legislation as it relates to goods and services around us. We believed every good and service must have passed Read More