I entered into the compound of my friend Abdul without the usual obstruction mostly caused by falling cables at the entrance of the compound. The silence in the compound further testified to the existence of a new normal within the compound. Abdul said to me, “I have to leave this house”. His statement reminded me Read More
Adabara my boy of two years and some month rejected taken the mayonnaise that is his favourite as complementary to bread, his other siblings also abandoned it as well, one of them clearly state that the aroma is quite unusual and they convince me further that their five senses that are related to taste and Read More
Customer service awards limited, a leading customer experience management company in Nigeria announced the date for the public presentation of Customers Experience Management Bundle CemBundle 2.0. The Managing Director/CEO of the award winning company who also doubled as the leading presenter of the Cembundle, Dr.Aliyu Ilias at a press conference held in Abuja during the weekend Read More
Lagos is the commercial and economic center of the Federal Republic of Nigeria. With a rising middle class, the need for proper health safety measures to purposefully keep the active population and residents of Lagos State economically engaged cannot be overemphasized at this time. The Lagos State Government had few days ago issued a stay-at-home Read More
Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More
The case of the CEO of a Fitness company overreacting to a customer who demanded a refund or better service in Lagos remains a case study for customer experience management in Nigeria. The CEO obviously take it personally, it is clear that most organization and CEO’s in Nigeria has not come to terms with the Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More
The door for the 2019 Nigeria customer service ambassador has been opened for application and nomination, according to Aliyu ilias the ambassadorship status is a platform that gives customer service and experience enthusiast in Nigeria an opportunity to be part of the process of promoting excellent customer service in Nigeria with his or her introduction Read More
BEN TV, UK. Partner’s customer service awards limited for the 6th edition of the customer experience management conference. Following the impact achieved by the past editions of customer experience management conference, BEN TV, UK. See reasons to encourage companies to deliver excellent service to customers by attending the Customer Experience Conference and Masterclass. BEN TV Read More