The Customer Experience Conference Nigeria 2023 is rapidly approaching, and the anticipation is palpable. Organized by Customer Service Awards Limited, this event is poised to be a pivotal moment for anyone passionate about delivering exceptional customer experiences. In this comprehensive guide, we delve into what you can expect at this prestigious conference, why it matters, Read More
Customers remain the best adviser for a company’s product or service improvement as they express their expectations of how a product or service be packaged, presented, and tasted, customer have a variety of experiences that cut across vertical and horizontal competitors, customers do not only compare service delivery with a sector but across different industries Read More
A customer experience management mindset prioritizes the orchestration and personalization of the entire end-to-end customer experience and helps to do it at scale, on any channel in real-time. It fixes customer as a dependable determinant to attract sales Effective customer experience management is more than just good optics or good public relations. By measuring your Read More
There is no gain in saying all Nigerians experienced poor customer service at one time or the other, the issue can be small like waiting in a long queue or bigger such as receiving a completely different service than expected, whatever the case, negative experiences leave us deeply unsatisfied and hesitant to use the same Read More
I entered into the compound of my friend Abdul without the usual obstruction mostly caused by falling cables at the entrance of the compound. The silence in the compound further testified to the existence of a new normal within the compound. Abdul said to me, “I have to leave this house”. His statement reminded me Read More
Adabara my boy of two years and some month rejected taken the mayonnaise that is his favourite as complementary to bread, his other siblings also abandoned it as well, one of them clearly state that the aroma is quite unusual and they convince me further that their five senses that are related to taste and Read More
Customer service awards limited, a leading customer experience management company in Nigeria announced the date for the public presentation of Customers Experience Management Bundle CemBundle 2.0. The Managing Director/CEO of the award winning company who also doubled as the leading presenter of the Cembundle, Dr.Aliyu Ilias at a press conference held in Abuja during the weekend Read More
Lagos is the commercial and economic center of the Federal Republic of Nigeria. With a rising middle class, the need for proper health safety measures to purposefully keep the active population and residents of Lagos State economically engaged cannot be overemphasized at this time. The Lagos State Government had few days ago issued a stay-at-home Read More
Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More
The case of the CEO of a Fitness company overreacting to a customer who demanded a refund or better service in Lagos remains a case study for customer experience management in Nigeria. The CEO obviously take it personally, it is clear that most organization and CEO’s in Nigeria has not come to terms with the Read More