Countdown to Excellence: Customer Experience Conference Nigeria 2023

The Customer Experience Conference Nigeria 2023 is rapidly approaching, and the anticipation is palpable. Organized by Customer Service Awards Limited, this event is poised to be a pivotal moment for anyone passionate about delivering exceptional customer experiences. In this comprehensive guide, we delve into what you can expect at this prestigious conference, why it matters, Read More

Unearthing Customer Needs Through The Voice of Customer

Customers remain the best adviser for a company’s product or service improvement as they express their expectations of how a product or service be packaged, presented, and tasted, customer have a variety of experiences that cut across vertical and horizontal competitors, customers do not only compare service delivery with a sector but across different industries Read More

How to Retain Customer for Repeat Business

A customer experience management mindset prioritizes the orchestration and personalization of the entire end-to-end customer experience and helps to do it at scale, on any channel in real-time. It fixes customer as a dependable determinant to attract sales Effective customer experience management is more than just good optics or good public relations. By measuring your Read More

Customer Service Awards LTD Presents CemBundle 2.0

Customer service awards limited, a leading customer experience management company in Nigeria announced the date for the public presentation of Customers Experience Management Bundle CemBundle 2.0. The Managing Director/CEO of the award winning company who also doubled as the leading presenter of the Cembundle, Dr.Aliyu Ilias at a press conference held in Abuja during the weekend Read More

Beating Coronavirus: Lagos State Government’s prompt Care for 200,000 Households

Lagos is the commercial and economic  center of the Federal Republic of Nigeria. With a rising middle class,  the need for proper health safety measures to purposefully keep the active population and residents of Lagos State economically engaged cannot be overemphasized at this time. The Lagos State Government had few days ago issued a stay-at-home Read More

Nigeria consumption and production pattern, a sure-way to Catastrophe

Nigerians consumption and production pattern, a sure-way to Catastrophe

Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More