The chartered institute of logistics and supply chain management in partnership with milat business school is set to have the first supply chain management conference in Nigeria, this would bring together experts from the field of supply chain management to discuss their common challenges and focus on a brighter supply chain process, the conference would Read More
You must have been a victim of time abusers perhaps you are the type that takes time for granted. At the last customer experience management conference that held in Lagos, I was open to a new chapter of time management by Oladele Dosunmu a renowned trainer who has stayed in the United kingdom for a Read More
Making a good impression is vital in business but making a cosmetic impression would certainly kill business, I went to a financial organisation for a transaction the customer service representative lady that attended to me happen to be much more conscious of herself compare to the job, her look was so cosmetic, she has Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More
The door for the 2019 Nigeria customer service ambassador has been opened for application and nomination, according to Aliyu ilias the ambassadorship status is a platform that gives customer service and experience enthusiast in Nigeria an opportunity to be part of the process of promoting excellent customer service in Nigeria with his or her introduction Read More
BEN TV, UK. Partner’s customer service awards limited for the 6th edition of the customer experience management conference. Following the impact achieved by the past editions of customer experience management conference, BEN TV, UK. See reasons to encourage companies to deliver excellent service to customers by attending the Customer Experience Conference and Masterclass. BEN TV Read More
Over the years, customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts conveyed by Dr Aliyu Ilias, came together to present Read More
The Nigeria customer experience management conference is the largest prestigious annual conference that brings together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria, Nigeria Customer Service Awards Limited, organisers of the Customer Experience Management conference invites the general public Read More
The executive director save the consumers initiative and his team attended the consumer protection council presentation of the patients bill of right led by Bar. Babatunde Irukera .The bill was launched by the vice president of Nigeria Professor Yemi Osinbajo. The patients bill of right is the aggregation of patients right that exists in the Read More
