The case of the CEO of a Fitness company overreacting to a customer who demanded a refund or better service in Lagos remains a case study for customer experience management in Nigeria. The CEO obviously take it personally, it is clear that most organization and CEO’s in Nigeria has not come to terms with the Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More
The door for the 2019 Nigeria customer service ambassador has been opened for application and nomination, according to Aliyu ilias the ambassadorship status is a platform that gives customer service and experience enthusiast in Nigeria an opportunity to be part of the process of promoting excellent customer service in Nigeria with his or her introduction Read More
BEN TV, UK. Partner’s customer service awards limited for the 6th edition of the customer experience management conference. Following the impact achieved by the past editions of customer experience management conference, BEN TV, UK. See reasons to encourage companies to deliver excellent service to customers by attending the Customer Experience Conference and Masterclass. BEN TV Read More
Over the years, customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts conveyed by Dr Aliyu Ilias, came together to present Read More
The Nigeria customer experience management conference is the largest prestigious annual conference that brings together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria, Nigeria Customer Service Awards Limited, organisers of the Customer Experience Management conference invites the general public Read More
The executive director save the consumers initiative and his team attended the consumer protection council presentation of the patients bill of right led by Bar. Babatunde Irukera .The bill was launched by the vice president of Nigeria Professor Yemi Osinbajo. The patients bill of right is the aggregation of patients right that exists in the Read More
Mr Aliyu Ilias, the Chief Executive Director, Customer Service Award Ltd (CSAL), says one of the gains of recession is improved service delivery from both public and private sector. Ilias said this at the 2017 Customer Experience Management Conference in Abuja. He said that the recession had caused improved customers service delivery as a result Read More
In commemoration of the customer service week, the Nigeria Customer service Award Limited, NCSA has urged all stakeholders, governmental and non-governmental agencies operating in the country to appreciate their customers by providing them with warm confrontation, appreciations, and food delights during the week. The customer service week which begins today till Friday 6th October 2017, Read More
