The quest to offer excellent service has become a necessity in every sector of the economy, hence checking if your staff adhere to your standard operating procedure has become more necessary for excellent service delivery.
Having to experience unprecedented force-majeure that disrupt the global economy, Nigeria mystery shoppers provider NMSP www.mysteryshoppers.org.ng remain the organisation to put your company in the right direction to offer excellent service delivery.
The Nigeria mystery shoppers provider aim and identity is generally not known by the establishment that is evaluated. Mystery shopper performs specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
Access Bank, first bank, Guaranty Trust Bank, fidelity and other banks are checked annually by the Nigeria customer service awards to rate the best customer-centric companies in Nigeria. This mystery shopping by Nigeria mystery shoppers provider is being established in every sector of the economy in Nigeria.
Mystery shopping service can be used in any industry to achieve service excellence and improve customer experience