In commemoration of the customer service week, the Nigeria Customer service Award Limited, NCSA has urged all stakeholders, governmental and non-governmental agencies operating in the country to appreciate their customers by providing them with warm confrontation, appreciations, and food delights during the week.
The customer service week which begins today till Friday 6th October 2017, has the theme: “Building Trust”. Giving an insight on the above theme, Aliyu ilias explained that despite the challenges faced with building trust, with enormous hard work it’s much achievable. The Customer service award limited also noted that representatives who are involve in customer service has suffered a lot of customers abuse, psychological abuses, physical abuse, thus needed to be appreciated too.
“The customer needs to be appreciated for doing business with you, organization should try provide candies, cake and delights to customers across the country, as a mean of appreciating them. “As we all know that Building trust takes time and a lot of hard work, but it is doable” NCSA explained. Meanwhile, the customer service week was approved by the United State congress in 1992 and it was predicated to celebrate, appreciate, motivate, boost the morale of the customer service representative and reward them.