Aliyu ilias Executive Director, Save the Consumers Initiative has called on the Minister of Communications and Digital Economy, Dr Isa Ali Ibrahim Pantami, the Nigerian Communications Commission (NCC), National Information Technology Development Agency (NITDA), the National Identity Management Commission (NIMC) and all service providers to extend the time contained in the new directives for subscribers Read More
A civil society organization, Save the Consumers Initiative has called on the Minister of Communications and Digital Economy, Dr Isa Ali Ibrahim Pantami, the Nigerian Communications Commission (NCC), National Information Technology Development Agency (NITDA), the National Identity Management Commission (NIMC) and all service providers to extend the time contained in the new directives for subscribers Read More
The year 2020 started like every year but with uncertainty going forward, every customer experience prediction for the year 2020 prove wrong, the brands have planned to attend to the customer with several ways to satisfy their customers and create more loyalty. Customers as well prepared to get a better service and continue to look Read More
Today’s challenge is a lesson for tomorrow, all that happens in the year 2020 has birthed the strategy and changes that every organization needs to apply for the year 2021. The disruption of the year 2020 has made every professional in the field of supply chain to be in the know, we all want real-time Read More
#1 Job Opportunities At the last conference, I intentionally announced that we have some of us who are seeking for Job, perhaps some want to change their job, kindly assist if you see any opportunity. It became interactive in the hall and someone said my office will be placing an advert for a supply chain Read More
Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More
The case of the CEO of a Fitness company overreacting to a customer who demanded a refund or better service in Lagos remains a case study for customer experience management in Nigeria. The CEO obviously take it personally, it is clear that most organization and CEO’s in Nigeria has not come to terms with the Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More