It is another customer service week where customer-centric organizations show appreciation to customers by providing candies and cake within their premises for customers to pick and enjoy, beyond this gift, the main reason for customer service week is to celebrate staff that took the pain and pleasure to satisfy customers. if you have been a Read More
The 10th edition of the Nigeria customer experience management conference is scheduled to hold on the 6th of October 2022 during the international customer service week, this year’s edition will hold in Abuja and the conference is mostly held between Lagos and Abuja This year’s edition is scheduled to hold at the prestigious Barcelona Hotel Read More
Customer complaint does not always mean something is wrong with your services or product, we often received complaints as a negative omen but it also serves as a positive pointer to direct our attention to customer needs or pain points, understanding the value of customer complaints is an important precursor take your company a competitive Read More
We are all subjected to seeing things from our own perception which is a subject of our geographical location, exposure and what is obtainable in our society, we can also go further to adhere to local legislation as it relates to goods and services around us. We believed every good and service must have passed Read More
Product selling remains the ingredient for sustainability for every organisation according to Nigeria mystery shoppers provider NMSP, www.mysteryshoppers.org.ng, mystery shopping help to confirm if every sales representative are adhering to market principles and strategies Mystery shopping help to build product brands and assist the sales associates to understand their unique selling proposition that can position Read More
Nigeria mystery shoppers provider NMSP remain the best Airline mystery shopper in Nigeria with over ten years of mystery shopping Airlines in Nigeria, Nigeria Mystery shoppers provider carried out a yearly assessment for all the airlines in Nigeria to know the best airline and also gather data to know the challenges of the aviation sector Read More
The quest to offer excellent service has become a necessity in every sector of the economy, hence checking if your staff adhere to your standard operating procedure has become more necessary for excellent service delivery. Having to experience unprecedented force-majeure that disrupt the global economy, Nigeria mystery shoppers provider NMSP www.mysteryshoppers.org.ng remain the organisation to put your Read More