The year 2020 started like every year but with uncertainty going forward, every customer experience prediction for the year 2020 prove wrong, the brands have planned to attend to the customer with several ways to satisfy their customers and create more loyalty. Customers as well prepared to get a better service and continue to look Read More
The challenges of poor service in Abuja has become unprecedented and alarming, customers seek for help every day to save the consumers initiatives, companies are also losing lots of money to poor services, most customers that experience inadequate services are sourcing for other places to buy their goods or services. www.mysteryshoppers.org.ng Nigeria mystery shoppers provider Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More