We are all subjected to seeing things from our own perception which is a subject of our geographical location, exposure and what is obtainable in our society, we can also go further to adhere to local legislation as it relates to goods and services around us. We believed every good and service must have passed Read More
The 9th edition of the Nigeria customer experience management conference is scheduled to hold in Abuja on 7th October 2021 during the international customer service week, the conference will bring together customer experience experts, captains of industries, customer experience and service staff, marketing managers, business owners, entrepreneur and different people from all walks of life. Read More
It is saddened that anything government enterprise is always worse in Nigeria, a parcel sent via Nipost from Garki Nipost to Nipost in Akpakpava Benin in Edo state has not got to the destination for 30 days. This parcel was sent through Nipost best service option according to them. It is called Expedited Mail Service Read More
The challenges of poor service in Abuja has become unprecedented and alarming, customers seek for help every day to save the consumers initiatives, companies are also losing lots of money to poor services, most customers that experience inadequate services are sourcing for other places to buy their goods or services. www.mysteryshoppers.org.ng Nigeria mystery shoppers provider Read More
Lagos is the commercial and economic center of the Federal Republic of Nigeria. With a rising middle class, the need for proper health safety measures to purposefully keep the active population and residents of Lagos State economically engaged cannot be overemphasized at this time. The Lagos State Government had few days ago issued a stay-at-home Read More
Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More
Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More
The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More