customer experience – Customer Service Magazine

Unveiling Excellence: How Customer Service Awards Limited Earned Its Reputation as Abuja’s Top Customer Experience Training Company

October 16, 2023October 16, 2023 csmagazine

Abuja, Nigeria, is not just the political capital of the country; it’s also a thriving hub of businesses and industries. In a competitive marketplace, where customers’ expectations are constantly evolving, providing excellent customer service is paramount for any business looking to succeed. Recognizing this, many organizations in Abuja turn to Customer Service Awards Limited, a Read More

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Unearthing Customer Needs Through The Voice of Customer

May 24, 2023May 24, 2023 csmagazine

Customers remain the best adviser for a company’s product or service improvement as they express their expectations of how a product or service be packaged, presented, and tasted, customer have a variety of experiences that cut across vertical and horizontal competitors, customers do not only compare service delivery with a sector but across different industries Read More

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Beating Coronavirus: Lagos State Government’s prompt Care for 200,000 Households

March 31, 2020March 31, 2020 csmagazine

Lagos is the commercial and economic center of the Federal Republic of Nigeria. With a rising middle class, the need for proper health safety measures to purposefully keep the active population and residents of Lagos State economically engaged cannot be overemphasized at this time. The Lagos State Government had few days ago issued a stay-at-home Read More

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Nigeria consumption and production pattern, a sure-way to Catastrophe

March 10, 2020March 12, 2020 csmagazine

Nigerians consumption and production pattern, a sure-way to Catastrophe

Little did we know in Nigeria that we are responsible for what we produce and consume, the chain involves all of us, the producer, the consumer and the policymakers. We have overstretched the carrying capacity of our environment through different environmental degradation and consumption patterns, the earlier we key into the sustainable consumption and production Read More

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I’m sorry as a service

October 19, 2018October 19, 2018 csmagazine

Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More

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2018 Customer Experience Management Conference speakers

September 21, 2018 csmagazine

The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More

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