customer experirncr in nigeria – Customer Service Magazine

ELECTRICITY METRE: DON’T BE A VICTIM

September 25, 2020 csmagazine

I entered into the compound of my friend Abdul without the usual obstruction mostly caused by falling cables at the entrance of the compound. The silence in the compound further testified to the existence of a new normal within the compound. Abdul said to me, “I have to leave this house”. His statement reminded me Read More

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YOU MUST TREAT CUSTOMERS-RIGHT EVEN THOUGH THEY ARE WRONG

January 17, 2020March 10, 2020 csmagazine

The case of the CEO of a Fitness company overreacting to a customer who demanded a refund or better service in Lagos remains a case study for customer experience management in Nigeria. The CEO obviously take it personally, it is clear that most organization and CEO’s in Nigeria has not come to terms with the Read More

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