The 10th edition of the Nigeria customer experience management conference is scheduled to hold on the 6th of October 2022 during the international customer service week, this year’s edition will hold in Abuja and the conference is mostly held between Lagos and Abuja This year’s edition is scheduled to hold at the prestigious Barcelona Hotel Read More
Culture can be seen as the social behaviour of a particular people in any society, this reflects in the attitude, customs and ideas of the people with their culture, x-raying the three dominant cultures among over two hundred and fifty cultures and tribes in Nigeria, you will agree and reckon with Owambe that can Read More
Customer complaint does not always mean something is wrong with your services or product, we often received complaints as a negative omen but it also serves as a positive pointer to direct our attention to customer needs or pain points, understanding the value of customer complaints is an important precursor take your company a competitive Read More
The quest to offer excellent service has become a necessity in every sector of the economy, hence checking if your staff adhere to your standard operating procedure has become more necessary for excellent service delivery. Having to experience unprecedented force-majeure that disrupt the global economy, Nigeria mystery shoppers provider NMSP www.mysteryshoppers.org.ng remain the organisation to put your Read More
The challenges of poor service in Abuja has become unprecedented and alarming, customers seek for help every day to save the consumers initiatives, companies are also losing lots of money to poor services, most customers that experience inadequate services are sourcing for other places to buy their goods or services. www.mysteryshoppers.org.ng Nigeria mystery shoppers provider Read More